Shipping Policy

Shipping Policy – SafeDrive South Africa

Thank you for shopping with SafeDrive.
We are committed to delivering your order safely, reliably, and with clear communication every step of the way.

Please take a moment to review our shipping process below so you know exactly what to expect.

1. Order Processing & Handling

Once your payment has been successfully received and confirmed, your order enters our processing and handling stage.

Processing time:
• 1–2 business days

During this time, your order is:

  • Prepared for dispatch

  • Quality-checked

  • Securely packaged for local delivery

Orders are processed on business days only (Monday–Friday, excluding public holidays).

2. Delivery Timeframes

After processing, your order is dispatched for delivery.

Estimated delivery time:
• 7–12 business days from dispatch

⏱ Please note:

  • Delivery times are estimates, not guarantees

  • Timeframes begin after dispatch, not from the order date

  • Rural or outlying areas may require an additional 1–2 business days

We work hard to ensure orders are delivered as quickly as possible, and in many cases deliveries arrive sooner than the maximum estimated timeframe.

3. Local Dispatch & Courier

Once your order has been prepared and is ready for final delivery, it is dispatched via Aramex, one of South Africa’s most trusted courier partners.

Shipping coverage:
• Nationwide delivery across South Africa
• Urban and major metropolitan areas
• Rural deliveries may take slightly longer

4. Order Tracking

To ensure accurate tracking and reliable delivery updates:

  • Tracking information is sent once your order has been dispatched with Aramex

  • You will receive an email containing your tracking number and tracking link

  • Tracking becomes active once the courier scans the parcel into their system

📩 Please allow a short period after receiving your tracking email for updates to appear.

5. Shipping Fees

  • Free shipping on qualifying orders

  • Any applicable shipping offers or thresholds are displayed clearly at checkout

6. Address Accuracy

Please ensure that your delivery address is complete and accurate at checkout.

SafeDrive cannot be held responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Failed deliveries due to customer-provided address errors

If a parcel is returned due to an address issue, a reshipping fee may apply.

7. Damaged or Missing Parcels

If your order arrives damaged or appears to be missing:

  • Contact us within 48 hours of delivery

  • Include your order number and supporting photos (if applicable)

We will work quickly with our courier partner to resolve the issue through a replacement or refund where appropriate.

8. Customer Support

If you have any questions about your order or shipping status, our support team is here to help.

📧 Email: safedrivesupprt@gmail.com
🕓 Support Hours: Monday – Friday | 9:00 AM – 5:00 PM